Listen, Learn, Act!

Customers are an important part of business. Without them there would be no business. OK, this is not breaking news but something I try to work on is looking after my customers. I find this is an ongoing thought process for me – ie. about service & care – and when I read a post at Pink Heels about Listening To Customers, it renewed my thought process again.

Pink Heels says

Through active listening, encourage comments, suggestions, and thoughts from your customers and allow it to soak. Do not become defensive of constructive criticism that you may receive. In most cases they are being honest in an effort to help you succeed. Take in all of the information obtained and reflect upon what they are telling you before determining how to satisfy their needs and wants.

This is so true and I believe this to be an important part to the success of a business. Being an active listener helps to build up trusting seller/buyer relationships. I also find myself taking note when I receive querires from potential buyers. Sometimes my first reaction can be “what kind of question is that?” But I now stop myself and go directly to my listing description ….. and usually find that I haven’t given enough detail or the description needs rewording ….. I find that I learn ‘something’ from the buyer and this helps me out with future product choices and listing preparations. I can be lazy at times and not take note but when Pink Heels asks the question –

What are your customers telling you? Are you ACTIVELY listening? What changes do you need to implement?

It made me realise that this is an ongoing part of business for business success just like doing the bookkeeping, research, planning and so on. And I certainly need to think about any changes that need implementing.

Ciao for now,

Elena :)

A Time For Tagging ….

There’s a first time for everything and I must be on a roll here. First with Pay It Forward, now with being tagged.  Melissa from Business Mums Magazine has tagged me and I need to share 7 things about myself that you may not know. I then have to tag 7 more bloggers :)  So here goes ……

1. As a little girl my favourite flower was the daffodil.

2. I still like daffodils but also love roses.

3. I have driven from Melbourne to Brisbane and back once, and Melbourne to Broken Hill return, twice.

4. I would love to do the big drive around Australia some day.

5. I enjoy blogging – it’s like therapy for me.

6. I went to World Youth Day in Sydney this year and took part in the sleepout at Randwick.

7. My favourite alcoholic drink is champagne … chardonnay …. sambucca … (it’s hard to chose just one).

I hope I passed my first ‘tag’ post :) 

Here are 7 bloggers I’m tagging –

1.  Sew Delish
2.  Whimsical Jewelry
3.  Two Little Bears
4.  Treasured Heirlooms
5.  My Cozy Cottage World
6.  Beauty Banquet
7.  Creations Anew

Have fun tagging!

Ciao,

Elena :)

Pay It Forward – Gifts On Their Way

I posted my very first Pay It Forward on 30th September and by the end of that day I had my 3 participants ….. but as the last two came in so close with their posts I included a 4th.

I’m happy to  let them all know that today I posted off their gifts. So, Korina from Koliv, Olivia from Piktorize, Melissa from Business Mums Network and Louisa from Tonic Gifts will be receiving their gifts within the next day or two.

I enjoyed creating and preparing these gifts and it was a great feeling heading off to the PO – I do hope you like them ladies :)

Ciao for now,

Elena :)

Separating Home and Office

This article is so apt for me at the moment. There are some wonderful ideas for separating Home and Office …. which is a must if you run a home based business. What I like about this article is that it includes some nice decor ideas to help you along – simple, effective and won’t cost a fortune.

Separating your home and office

by Tash Hughes of Word Constructions (www.wordconstructions.com

Not everyone who works from home has the luxury of having a separate room to dedicate to their business. Yet, the more you can separate work and home, the easier it is to feel professional and work effectively.

The following ideas won’t suit every situation, may they may give you some inspiration on how you can run a business and still have a house that feels like a home.

H    Set up your desk and materials in a cupboard of some description so that it can be closed away at the end of business. You may be able to open up a built in wardrobe, enclose the space under the stairs or buy a desk unit that has cupboard fronts.

H    Use a decorative screen – it could be timber, cloth, a photo rack, a plant stand or lattice work. Behind the screen is your business and in front is your home.

H    Add in a temporary wall. Being at least shoulder height will be more effective as it will cover your desk and computer, but a lower one will still make boundaries. The front of the wall could be painted or be a new place to hang photos or drawings, or add shelves. On the business side, the wall could hold a white board or noticeboard for messages or be a set of shelves to store materials and references.

H    If you are working on the kitchen or dining table, get a nice cupboard or dresser to store business items nearby. Otherwise, set up a system of coloured boxes to store different items (e.g. stationary in a blue box, client paperwork in the yellow box and business magazines and articles in the red box.)

H   Keep one side of your desk for business and the other side for family and personal things so they don’t get confused.

H    If you have to move your business things around because you work in different places or use your work space for other purposes, a set of drawers on wheels may the solution. There are many styles available now, but the open mesh baskets make it easy to see what is in each drawer. Then just wheel your business to your work area when you’re ready to start.

H    Make use of tablecloths and runners if you are storing your business things in main living areas. They brighten the room up and help differentiate between home and business.

H    Make things reversible so that they are functional for business and attractive for your home. For instance, put a nice poster on one side of a notice board to hang in your lounge room; when it becomes your work space, turn it around to see your work notices and messages. A low filing cabinet can double as a coffee or side table out of business hours, as can covered storage boxes.

H    Set up a garden shed as office or storage space. Alternatively, is there room in the roof for a small workspace or perhaps the veranda could be enclosed? If you can find an extra room, remember that it might suit another purpose better and your work space can be in an original room. Perhaps the shed could become a cubby so the space near the kitchen can be an office instead of a play area, or the attic space becomes a new bedroom and you work in the old one.

H    Separation doesn’t have to be complete; it is more to highlight the boundaries between home and business. So you could hang some sheer curtains across the room to make a work space that is visible to the rest of the room. Sheer curtains look deliberate and attractive compared to just hanging up a sheet or old curtains as a visual boundary.

  

Tash Hughes is the owner of Word Constructions and is available to solve all your business writing problems! From letters to policies, newsletters to web content, Word Constructions writes all business documents to your style and satisfaction.

I hope you enjoyed this article By Tash Hughes and found it useful. I know it has me thinking about a few ideas.

Ciao for now,

Elena :)

Good Articles for Blogs

Sometimes it’s hard to express your thoughts about a topic especially if it’s one you don’t know much about, or maybe you know a little but not sure how to go about writing on it. That’s where those lovely article banks come in handy. I’ve used a couple in the past and have had people comment on them.
THE REPOZITORY is one of the article banks I’ve used. They currently have 369 Excellent Articles in their Database from 120 Authors – that’s a nice selection to chose from.
WORD CONSTRUCTIONS also has a number of free articles for use on web sites, blogs etc. You can even commission them to write other articles as needed.

I believe it’s a great way to add good content to your blog especially if you’re having one of those ‘blank’ days. I know there have been times when I’ve started writing up a post and have ended up sitting there looking at the screen – not because I didn’t know what I wanted to write about but because my head wasn’t working, lol.

I had a comment from a Visitor to my blog here, who found one of my posts where I used an article form the Repozitory. The lovely thing about his comment is that it related to one of his post on his blog. So much nicer to receive those comments than some of those ‘nice blog’ comments from blatant spammers.

…. Hmm, I think it may be time for me to search for some more articles to add here.

Ciao for now,

Elena :)

EP DESIGNS

Related Posts with Thumbnails